Help
Frequently asked questions
We answer the most common questions about installation, product, shipping and quotes.
Installation
Assembly, tools and preparation
Do I need to be a professional to install it?
No. Revestech® and Acquafácil systems are designed to be installed without a certificate or previous experience. With the installation guides and videos you get a professional result.
Do I need any certificate?
No. Unlike other waterproofing systems, no applicator certificate is required.
What tools do I need?
Basic building tools: notched trowel, roller, utility knife and spirit level. No special machinery needed.
Can I install over the existing floor?
In most renovations yes: the waterproofing membrane is applied directly over the old substrate, with no demolition.
Product and warranty
Durability, certificates and warranty
How long does the system last?
Durability is up to 50 years, proven on real projects for more than two decades.
What warranty does it have?
All systems come with a 10-year manufacturer warranty.
Are the products certified?
Yes: manufactured in Spain under ISO 9001 and ISO 14001, with CE marking on all systems.
How do I know how many m² I need?
Every product has an m² calculator: enter your surface area and we tell you how many units you need and the total price. And if you prefer, call us and we will go through it together.
Orders and shipping
Delivery times, areas and payments
Is there a minimum order?
Yes. The minimum order value is €100. If your cart does not reach that amount we tell you before checkout, so there is no surprise when you pay. From €350 shipping is free.
Do you ship anywhere in Spain?
Yes, we ship throughout mainland Spain with fast delivery. Ask us about conditions for the islands. France, Portugal and other international destinations are handled by quote.
How long does shipping take?
In-stock orders ship within 24-48 working hours.
Which payment methods do you accept?
All the usual methods: card, PayPal and the methods you see at checkout. Payment is 100% secure through Shopify.
Quotes and professionals
Volume pricing and PRO terms
How do I request a volume quote?
Use the «Request a custom quote» button on any product or the Professionals page: tell us about your project and we will reply within 24 working hours.
Are there special terms for installers?
Yes: volume pricing and recurring terms for installers and companies. Mention it in the form and we will call you.