Terms of service
1. GENERAL INFORMATION
Ownership of this website www.revesur.com belongs to:
Mantenimientos Fuengirola SL NIF: B93126332 Registro Mercantil de Málaga — Hoja MA-109199, Tomo 4880, Folio 131
Address: Avda. Peras de Agua, Parcela 80, Buzón 16, Mijas 29651, Málaga Telephone: 951 207 289 Email: info@revesur.com
This document governs the conditions of use of the website www.revesur.com and the purchase of products and/or services through it. Revesur's activity comprises the marketing and distribution of plumbing products, water pumps and accessories.
Before using the website, the User must also have read the Legal Notice, the Cookie Policy and the Privacy Policy. Use of the site implies full acceptance of all these conditions. Revesur reserves the right to modify them at any time.
2. THE USER
Access to and use of the website confers the status of User and implies acceptance of all the Conditions set out herein. The User assumes responsibility for correct use of the site, undertaking to:
- Use the site solely for legally valid enquiries and purchases.
- Not make false or fraudulent purchases.
- Provide truthful and up-to-date contact details.
The User declares that they are over 18 years of age and have the legal capacity to enter into contracts. The site is aimed primarily at users resident in Spain.
3. PURCHASE PROCESS
Registered Users may purchase through the online process at www.revesur.com, adding products to the basket and completing with the "Complete purchase" button. After the order, the User will receive a confirmation email and, where applicable, another one when the order is dispatched.
Once the purchase is completed, Revesur will generate an electronic invoice which will be sent to the User's email address. A paper copy may also be requested by contacting Revesur.
The User acknowledges that by placing the order they accept the particular conditions of sale of the product (name, price, components, characteristics, etc.) as displayed on the website.
4. AVAILABILITY
All orders are subject to product availability. Should supply difficulties or a lack of stock arise, Revesur will contact the User and refund the amount paid.
5. PRICES AND PAYMENT
The prices shown are final, in euros (€) and include the applicable taxes. Shipping costs are indicated during the purchase process. No additional costs will be added automatically.
Prices may change at any time, but changes will not affect orders already confirmed.
Accepted payment methods: credit or debit card, and gift or credit cards issued by Revesur/Mantenimientos Fuengirola SL.
The website uses a secure SSL payment system. If the bank does not authorise the payment, Revesur will not be liable for any delay or failure to deliver.
6. DELIVERY
We deliver within Spain (mainland and the Balearic Islands). For international shipments, please contact us in advance.
Timeframes: The order will arrive within the period indicated for the shipping option chosen, with a maximum of 30 days from confirmation.
Delays: If we are unable to meet the delivery date, we will contact you to offer you a new date or cancellation with a full refund. Delays outside our control (strikes, incorrect address, absences, etc.) are not attributable to Revesur.
Absence at delivery: If you are not present, a second attempt will be made. After two failures, the order could be returned to the warehouse. Costs arising from causes attributable to the customer may be deducted from the refund.
Change of date: Contact us in advance if you cannot be available on the estimated date.
Non-delivery after two attempts: If after 30 days the order could not be delivered for reasons beyond our control, it will be deemed cancelled and the amount paid will be refunded, except for the costs of shipping more expensive than the cheapest option available.
Delivery completed: When you or someone at your address physically receives the order.
Risk and ownership: Risk passes to the User at the moment of receiving the order. Ownership belongs to the User once the total amount has been paid.
VAT: Orders delivered in Spain are subject to the Spanish VAT in force.
7. CORRECTION OF ERRORS
If you detect an error in the data entered during the purchase process, you can correct it by contacting Revesur or through your personal area on the website. Before clicking "Complete purchase" you can always review and modify the contents of your basket.
8. RETURNS
You may return your purchase up to 14 days from receipt of the product.
How to return?
- On your own: arrange the return shipment however you prefer.
- With our help: we take care of the whole process.
Always notify us before sending the return, through the contact form or by email to info@revesur.com. Wait for our authorisation before making the shipment.
Refund: We will refund the amount within a maximum of 15 days from receipt at our warehouse, using the same original payment method.
Return address: Avda. Peras de Agua, Parcela 80, Buzón 16, Mijas 29651, Málaga.
Shipping deadline: You have 15 days from notifying us of the return to send us the product.
Costs:
- Handled by you: you pay the return shipping.
- Handled by us: free if requested within the first 7 days; from day 8 to day 30 a fee applies which will be deducted from the refund.
Eligible products: Seal unbroken, unused, with no missing parts or signs of damage. A copy of the invoice must be included.
Manufacturing defects: If the product does not work from the outset, contact us immediately providing the evidence we request.
After the return period: The product is covered exclusively by the manufacturer's warranty. Contact us if you need help.
WARRANTIES
Products purchased at revesur.com are covered by a 3-year warranty from delivery, in accordance with the legislation in force. Revesur is liable for any lack of conformity of the products that becomes apparent within that period.
In the case of a defective product of a third party's brand or manufacture, the User may also approach the manufacturer directly to exercise their legal warranty. For more information about after-sales service: www.revesur.com/pages/contacto
9. EXCLUSION OF LIABILITY
Provimax accepts no liability for losses not attributable to its breach, for business losses or for unforeseeable indirect losses. Nor is it liable for minimal differences in the display of products due to screen resolution or browser, for transport failures beyond its control, or for technical or maintenance incidents affecting the website.
Provimax's obligations shall be suspended in the event of force majeure (strikes, natural disasters, governmental acts, telecommunications failures, etc.) for as long as such cause lasts.
10. COMMUNICATIONS AND NOTIFICATIONS
Use of the site implies acceptance of electronic communications from Provimax (email or notices on the website), which have full legal validity. The User may contact Provimax through the details provided or through the site's contact form.
11. WAIVER
Provimax's failure to require strict compliance with any obligation does not constitute a waiver of its rights. Any waiver must be express, formalised in writing and communicated to the User.
12. SEVERABILITY
If any clause is declared null and void by a competent authority, the remaining conditions will remain in force.
13. ENTIRE AGREEMENT
These Conditions and the documents referred to herein constitute the entire agreement between the User and Provimax, superseding any prior verbal or written arrangement.
14. DATA PROTECTION
The data provided during the purchase process will be processed in accordance with Provimax's Privacy Policy. The User declares that all the information provided is truthful.
15. APPLICABLE LAW AND JURISDICTION
Use of this website and the purchase contracts are governed by Spanish law. Any dispute shall be submitted to the non-exclusive jurisdiction of the Spanish courts and tribunals (juzgados y tribunales españoles).
16. COMPLAINTS AND CLAIMS
The User may send complaints or claims through the contact details indicated in section 1. Provimax has official complaint forms (hojas oficiales de reclamación, the Spanish official consumer complaint forms) available to consumers.
For online out-of-court dispute resolution (Regulation (EU) No 524/2013): https://ec.europa.eu/consumers/odr/