Refund policy
DELIVERY TIMES AND COSTS
- Economy Shipping: Delivery in 2-3 business days — 14€ or FREE from 350€
- Collection at our office: Available within 24h–72h business hours — FREE
- International shipping: Contact us for a quote
DELIVERY
We deliver within Spain (mainland and the Balearic Islands). We also ship to other countries on request — contact us to arrange it.
Except in the case of unforeseen circumstances or customised products, your order will arrive within the period indicated for the shipping method chosen, with a maximum of 14 days from confirmation of the order.
Delays: If we are unable to meet the delivery date on our side, we will contact you to offer you a new date or cancellation with a full refund. Delays outside our control (strikes, incorrect address, absences, etc.) are not attributable to delays on our part.
Absence at delivery: If you are not present, a second attempt will be made. After two failed attempts, the order may be returned to the warehouse. If the order is returned for reasons attributable to the customer (incorrect address, absence, etc.), the cost of the initial shipment may be deducted from the refund where abusive practice is detected.
Change of date: If you cannot be available on the estimated dates, contact us in advance to arrange a new delivery.
Non-delivery after two attempts: If, 14 days after your order became available, it has not been possible to deliver it for reasons outside our control, the order will be considered cancelled and the amount paid will be refunded, except for the extra costs arising from having chosen a shipping method other than the cheapest one available.
Delivery: This is deemed completed when you or someone at your address physically receives the order.
Risk and ownership: The risk in the product passes to you at the moment you receive it. Ownership is yours once the total amount of the order has been paid.
IVA (Spanish VAT): Orders delivered in Spain are subject to the Spanish IVA (VAT) in force. For other destinations, taxes will be adjusted in accordance with the applicable legislation.
RETURNS
You can return your purchase up to 14 days from the date on which you received the product.
How do I return an item?
- On your own: Arrange the return shipment however you prefer.
- With our help: We take care of the whole process.
To start a return, let us know through the contact form or by e-mail at info@revesur.com. We recommend that you always do so in writing and before the 14 days have elapsed.
Refund: We will refund the amount paid for the product within a maximum of 15 days from its receipt at our warehouse, using the same payment method you used.
Return address: AVDA PERAS DE AGUA – PARCELA 80, BUZÓN 16, MIJAS 29651, MÁLAGA
⚠️ Important: Always notify us of the return before sending the product and wait for our authorisation. Shipments sent without prior notice may be refused or disposed of after 30 days.
Deadline for sending: You have 15 days from the moment you notify us of the return to get the product to us.
Return costs:
- Arranged by you: you pay for the return shipping.
- Arranged by us: free of charge if requested within the first 7 days; from day 8 to day 30 a fee applies, which will be deducted from the refund.
Products eligible for return: The product must be unopened, unused and free of any signs of damage. A copy of the invoice or the requested details must be included. Products with opened packaging, used products, products with missing parts or with signs of use are not eligible for return.
Exceptions: If the product has a manufacturing defect or does not work from the outset, contact us immediately and provide the evidence requested.
GUARANTEES
Products purchased on revesur.com are covered by a 10-year guarantee from delivery, in accordance with the legislation in force. A product is understood to be in conformity when it matches the published description, is fit for the ordinary use of goods of its type and has the quality and performance that can be expected.
Once the return period has passed, any incident will be covered exclusively by the manufacturer's guarantee. Contact us if you need help processing a guarantee claim: www.provimax.es/pages/contacto